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Ethically Sourced Diamonds & Gemstones

General FAQ

  1.  What is Karob Jewels?

    Karob Jewels is a family-run jewellery company based in London, known for creating fine diamond jewellery and custom-made designs. With years of experience in the jewellery industry, we focus on quality craftsmanship, elegant designs, and personalised service for our customers.

  2.  Where are you based?

    We are based in London, United Kingdom, and work with clients both across the UK and around the world.

  3.  Do you have a physical store?

    No, we do not have a physical retail store.

  4.  Are your diamonds natural or lab-grown?

    We offer both natural and lab-grown diamonds. Customers can choose the option that best suits their style, preference, and budget.

  5.  Are your diamonds certified?

    Yes, our diamonds come with certification from trusted laboratories such as GIA and IGI, so you can shop with confidence.

  6.  What metals do you use?

    We use high-quality metals such as 9K, 14K, and 18K gold, as well as platinum, to create durable and beautiful jewellery pieces.

  7.  Are your gemstones ethically sourced?

    Yes, we are committed to using ethically sourced gemstones and following responsible sourcing practices in our jewellery.

  8.  Do you offer bespoke jewellery services?

    Yes, we specialise in bespoke jewellery and create custom pieces designed around your ideas, style, and preferences.

  9.  How does the custom design process work?

    You can share your ideas, designs, or inspiration with us. We then create a CAD design for your approval, and once you are happy with it, we carefully craft your jewellery with attention to every detail.

  10.  Can I see a design before production?

    Yes, we provide CAD previews so you can visualise your piece before it is made.

  11.  How long does bespoke jewellery take?

    Typically, 2–4 weeks depending on the complexity of the design.

  12.  How do I find my ring size?

    You can use our ring size guide or contact us for assistance.

  13.  Can rings be resized?

    Yes, most rings can be resized. Please contact us for details.

  14.  How should I care for my jewellery?

    Store it in a soft pouch, avoid chemicals, and clean it regularly with a soft cloth.

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